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Sequence of service

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by

Mae Santos

on 16 December 2013

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Transcript of Sequence of service

Sequence of Service
By
Satcheko Lyan
Julia Santos
Trish Singson
Shane Song

Definition:
The specific order that all service staff provide.
Purpose
Provide Smooth Professional Service
Efficient and Effective Completion of Tasks
History
No one universal Method
Developed over time
Trial and Error
Have a rationale for each step
Hierarchy of Priorities
1. Safety
2. Sanitation
4. Speed and Efficiency
Dining Staff/Waiter Systems
Individual Service Person
One person to do all tasks
May have a busperson
Captain System (French)
One captain oversees 2-3 stations
Supervision
Assisted by
busperson(s)
waiter(s)
Team System
Team is divided into:
Lead
Follow up
Aid
Beverage Menu
Be a sales person
Specials
Know Drink
Eye Contact
Note specific Instruction
Repeat Order
Ladies 1st
Seat Number
Greet Exit Line
Enter order at the Bar
Serving Drinks
Standard pick up time 3 min.
Mention Drink Name
Serve & place right
Bottled and Canned Drinks
Ice Water Service
Take Food Order
1. Meet, Seat, and Greet
2. Taking The Order
3. Serving The Order
4. The Billout
5. The Farewell
5 Stages of The Sequence of Service
Meeting
Host
Guest 1st Impression
20 sec
Smile
Eye Contact
Greet Guest
Be Aware of Diners waiting in Lobby
Reservations
Reservation?
Number of people in party
Guest Requests
Eye Contact
Seating
Invite Guest to Table
Walk Ahead
3 paces
Assist with bags/coats
Seating:
Ladies 1st
Clockwise
Gentlemen
Host last
Remove Extra Covers
Lay Napkins
Greeting
Greet Guest
Don't sound scripted
Be friendly and natural
Be respectful
Pick up cues
Present Menu
Menu is clean
Present open
Specials
Wine List by Host
Food Order
The DON'TS
Specials
Pleasant
Unhurried
Ladies 1st
Repeat Orders
Wine Order
Sommelier
3 mins after meal order
Serving
Butter Dish first
Serve Bread
B's and D's
Adjust Service ware
Start from right
Clockwise
"Controlling" The Customer
Get order to kitchen ASAP
Get kitchen to gear
Prevents "slamming"
Timing
Quiz
Name The 3 Waiter Systems
What are the 5 stages to the sequence of service?
You are the host. Give one greeting of welcoming a customer into the restaurant.
Up-sell a drink or menu item
Martini
Beer
Wine
5. Ease
3. Guest Expectation
Play Video Question
Full transcript