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Crossing the Communication Chasm
Transcript of Crossing the Communication Chasm
It's All in our Communication
Presented by Nikki E. Akparewa, RN, MSN/MPH
Getting Out of Your Own Way
The Dreaded Drama Triangle
Four Components of Non-Violent Communication
Our needs don't get met when...
Dr. Neha's Five Levels of Agreement
What does authentic communication do?
Makes it easier to get your needs met.
Keeps you happy, healthy and whole knowing that you are doing the best that you can.
what are we observing others saying or doing that is either enriching or not enriching our life?
how do we feel when observing the action?, i.e. hurt, scared, joyful, amused, irritated
what needs of ours are connected to the feelings we have identified?
the concrete action we request in order to enhance our lives
We are inauthentic in our communication
When we let the dramas control our communication
When we allow shame, guilt and demands to rule our communication
Pathway to disconnection: Interrogate---Judge---Fix
What role do you frequently play?
What need is being met by playing (x) role?
2. Positive Interest
3. Qualified Yes
4. Clear Yes
5. Details Confirmed
The Four Agreements by Don Miguel Ruiz
Historical and Cultural Challenges to Authentic Communication
We have been programmed to think in terms of 'good' 'bad' 'right' & 'wrong'. Essentially we judge & evaluate instead of communicate.
Why do you think we have so many challenges communicating with others?
Be impeccable with your word
Don't take anything personally
Don't make assumptions.
Always do your best.
socks under the coffee table
I am needing
more order in the room that we share in common.
Would you be willing
to put your socks in your room or in the washing machine?”
Center for Non-Violent Communication
Dr. Neha Patel
The Power of TED: The Key to Creating an Extraordinary Life
The Four Agreements
Don Miguel Ruiz