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My Business Communication Model
Transcript of My Business Communication Model
Significant change within a business which creates a need to communicate.
Process of deciphering and determining the exact stimulus based on our own knowledge and experiences, and whether or not to communicate that idea.
The creation of the information
that is to be communicated based on the stimulus facts and filter.
The way information is spread.
Arrival of the Message, which in return creates a new stimulus for the receivers.
Follow-up sent back to the original sender(s) addressing the message.
Verbal and/or Non-Verbal messages that conflict with the original interpretation message.
Lower Level Employee
Cascade of Information:
Employees / Managers
-Ex: A company is starting to loose money. It is determined there is a need to cut the budget
within the organization.
-Ex: What needs to be down-sized in
order to cut the budget? (Where and Why)
-Ex: Decision is made on which areas to cut,
and what will be "said" to those the change affects.
-Ex: e-mail, text, phone
-Ex: The Budget authority receiving
the word to not purchase as
Media is often used as a "Medium" In Communication
What are they?
-Anything that hinders or confuses the message that is being sent to the receiver.
1. Inadequate Knowledge or Vocabulary
2. Differences in Interpretation:
literal dictionary meaning of a word
the attached emotional meaning of a word
3. Language Differences
4. Inappropriate use of Expressions (Slang)
5. a “nickname” for items or processes within a group of people
6. expression used to replace
1. Inappropriate or Conflicting
2. Differences in Perception
3. Inappropriate Emotions
Communication in a workplace
Connections to other companies
"A picture is worth 1,000 words"
Communication of sales and with customers for a business
The "Voice-Mail" of
the 21st century
How I view
-Lateral Communication (most)
-The "Grape-Vine" (some lateral communication)
-Information traveling from
peer-to-peer (unofficial channels)
-Information can be false or misrepresented
Non-Verbal, because I believe it is easier to
learn new "physical movements" than it is to
learn a new language.
Communication can be false or misrepresented.
To connect to teachers at school, friends, and their workplace.
Any distraction (usually Visual or Audible) during the Communication
Process that may change the original message.
1. Which Barrier, Verbal or Non-Verbal, is easier to over come?
2. Why is "The Grape-Vine" not an effective Communication Tool?
3. How can Students use "Media Mediums" to connect with people?
Ways to Overcome Barriers
1. Indicate to the Message Sender that you do not understand their gestures or a specific
word they use.
2. Ask the sender to repeat what they said.
4. Ask a third party for assistance
3. Indicate with your own Non-Verbal signals that you do not understand the message clearly.
Which is the proper method of Communication Network
to use when passing on the message?
-A Formal Communication Network is much more appropriate to use to convey a message.
-An Informal Network can confuse or mis-represent the original meaning of the message.
How messages can be communicated
(most important step)
Factors that can Block the Meaning of the Message
Response at the Destination
Once a Message has been received, the response can result in Feedback.
To connect with family, other students, friends, instructors at school, and their workplace.
(Starting the entire process over again)