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IKEA Customer Support Centre

Föreläsning IDG 2014-09-25
by

Magnus Andersson

on 21 March 2017

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Transcript of IKEA Customer Support Centre

HOME
"The most
important place
in the world"
315
716 000 000
9500
135 000
1046
212 000 000
1 500 000 000
249 385 000 000
251 813 145 862
CSC
ACD
Multichannel routing
IVR
Inspelning
CallBack
Blending
ACD styra processer
NKI
Agent portal
Integration
Det mesta är ännu ogjort. Låt oss förbli en samling positiva fanatiker, som med orubblig envishet vägrar att acceptera det omöjliga, det negativa. Det vi vill, det kan vi och det skall vi göra tillsammans, underbara framtid.
Ingvar Kamprad, julen 1976
Full transcript