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FILOSOFÍA DE PHILIP B. CROSBY

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by PACO LOPEZ on 28 August 2013

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Transcript of FILOSOFÍA DE PHILIP B. CROSBY

FILOSOFÍA DE PHILIP B. CROSBY
Philip B. Crosby
Nació en 1926, conocido por su,concepto de “Cero Defectos,” creado cuando estuvo a cargo de la fabricación de misiles en Martin-Marietta.
-Director de Calidad de la ITT.
-Presidente de su propia empresa con ingresos superiores a los $80 millones de dólares anuales
Definición de Calidad de Crosby
-Calidad es el cumplimiento de los requerimientos.

-Se puede producir con Cero Defectos.

-Un error que ha sido prevenido no necesita reparación.
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Conclusion
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