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Improving the Everyday

Improving staff and students' VLE experience through user testing, PELeCON 2013, 11th April 2013
by Matt Lingard on 25 November 2013

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Transcript of Improving the Everyday

Improving staff and students' VLE experience through user testing
Improving the Everyday
Start
End
Testing Testing Testing
Reviewing & Designing
Next 30-mins...
people & computers
everyday
usability
user testing
design
Usability?
Learnability
Efficiency
Memorability
Errors
Satisfaction
Jakob Nielsen’s Alertbox: January 4, 2012
http://www.nngroup.com/articles/usability-101-introduction-to-usability/
usability = making sure something works well
Inspiration
University of Sussex
Stuart Lamour & Paolo Oprandi
http://blogs.sussex.ac.uk/elearningteam/
17,500 students
6 Schools
Hub & Spoke
20-25 LT staff
School-based
3 staff
20% of students
Team Project
'Look-&-Feel' Working Group
City Interaction Lab
Moodle Developers
Web Designer
observing people using things
User Testing
Raj, Milena, Lisa, Clive, James, Leona, Matt, Mike, Natasa, Rae, Farzana,
Simon, Gemma, Annora, Kate, Anna, Amanda, Tim & Bas + 20!
Mike Hughes
MoodleMoot 2013
http://prezi.com/kf2avrfaw_aj/can-usability-testing-help-make-your-moodle-better/
£££££s
User Testing
(The Professionals)
2 usability experts
15 participants
45-min slots
Observers
Lab
Fancy software
long cable
User Testing (DIY)
Facilitator
3-5 participants
30-mins
Observers
24-page report
16-page wireframing doc
http://www.flickr.com/photos/andydag/1260452031/
http://www.flickr.com/photos/aspexdesign/8109753090/
Outcomes
quick & easy
consistency & certainty
up to date
Project
New Design
1. Label all sections
2. Name all items clearly
3. Put collections of files in folders
4. Keep to standard layout / template
5. Link consistently
6. Remove paragraphs of text from homepage
7. Hide empty sections & unnecessary items
8. Never underline
9. Size images appropriately (small!)
Guidance
Strategic Learning Environment (SLE)
New for 2013/4
Do they get the navigation?
Can they guess where to find things?
Can they accomplish the key tasks?
Looking for: specific problems, surprises, shocks, unmet expectations & new ideas
@mattlingard
improved Moodle interface
better guidance for staff
Aim: improve 'user experience'
half-page report
Example
Reports
1) Docked Navigation / Settings weren’t noticed

2) Navigation block - not fully understood: a) the meaning of ‘navigation’ b) that it is contextual. c)the meaning / purpose of the ‘site’ links not understood

3) Activity Stream - concept good but not immediately noticed nor name understood

4) Notifications & Messaging - Some participants again highlighted interest in course-by-course notifications. Confusion over Messaging terminology

5) Favourites - concept, including name understood. But everyone struggled to use it. Needs better signposting / call to action

6) Customize this page button - confused users - was the first place several participants looked to try and add courses to favourites.
Wireframes
& Prototypes
Designs
Informing our Guides & Training... soon...
Top tips like...
Navigation
Favourites
Activity & Event
Feeds
Quick check
Module Key Information
Mobile
2012-13
BUT
Web usability Guides
Good practice
Consistency
"The point of testing is not to prove or disprove something. It’s to inform your judgment"
Steve Krug
Early & often
Better understanding of what matters...
more controlled, consistent use (to a point)
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