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A Reference Services Voyage
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by Danielle Theiss
on 25 October 2012
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Danielle Theiss, Head of Public Services
Rockhurst University A Reference Services Voyage: How a Small Academic Library Doubled its Reference Statistics in One Year Old website FY13 already has 264 Webchat transactions What this increase looks like… FY13 Quarter 1 Total: 5,024
FY12 Total: 3,588
(Started 1/2013) New website Our Story In FY2011 Rockhurst had 1,012 Reference interactions and conducted 57 Instruction sessions FY13 Quarter 1 Total: 5,024
FY12 Total: 3,588
(Started 1/2013) Moo Cards Instruction Statistics
81 Instruction sessions or tours
conducted in FY12
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