Managing Information 2

Lecture for 1st year Business Informatics. »
Alison Ruth

This is not a PowerPoint!
PowerPoint SUCKS the life out of you!
It says so in this video!
What was the point of this? Sharing knowledge obviously.  
And notice how 'professional' the presentation is!
Managing 
Information
Every day, we deal with information
What do we know?
How do we deal with it?
Visualisations
can change
 the way we see things
Can I have a wiki with that?
The same event 
from 
different perspectives
Storms approaching
Organising Information
Dewey Decimal system organised everything!
We just had to find it!
We have to rethink it
Mapping information is one way
Tagging is another
howto reference (for) education
These are cool too!
Connections are important
Mapping connections shows us how information flows, from you to me, from me to you, from them to them.
Local <-> Global
Individual <-> Collective
Or here
But mostly here and here
all things are connected
Information is connected in multiple ways. 
We can explore connections.  
New ways are being developed everyday!
Two levels deep, centered on History (WikiViz v4). - http://www.chrisharrison.net/projects/wikiviz/index.html
Visualising
connections
Like our wiki
The Internet is a series of connections
between cities,
between people
between ideas
Like a wiki - connecting and categorising information
We are 
categorising
connecting
evaluating
learning
Developing Knowledge
A practical example
This man loves fish
to
Knowledge about fishing
Applying fishing 
knowledge
Reflecting and collecting
knowledge about fish
He makes and shares fishing resources
A wiki page about fishing
http://en.wikipedia.org/wiki/Fishing
A blog about fishing
http://www.thefishingbobber.com/blog/
A community around fishing
http://www.flyfishingcommunity.com/
Writes a book
How to become obsessed with fishing: your guide to being a fish lover
Was @fish-lover here before @oprah?
Knowing ...
Knowing who ...
is important in social and in organisational life. You don’t need to know everything yourself if you know that someone else, to whom you have access, has knowledge or expertise in that area.
Knowing why ...
is deeper than the others, and suggests some insight into causes, and perhaps having a theoretical model of the area that counts as real expertise.
Knowing what ...
refers to the basic vocabulary, facts and conceptual relationships in an area of knowledge
Knowing how ...
refers to the ability to do something, to apply knowledge appropriately. Other forms can often be subsumed within these two, but are worth separating out as commonly occurring cases.
Knowing when ...
refers to the sense of timing involved in applying knowledge to maximum effect. The musician playing the cymbals in Tchaikovsky’s 1812 overture needs to know little more than when. 

Managing Knowledge?
How to represent and model knowledge explicitly… so it can be shared and used EFFECTIVELY.
Historically, different lines of work have converged around this issue, leading to the huge diversity of definitions, background literatures and emphases.
People and organisations 
are said to have knowledge
The grapevine
Watercooler 
conversations
Knowledge management: 
the purposive activities of identifying, remembering, communicating and applying  information in context.
Declarative Knowledge
Facts or rules
How many eggs in a cake?
How much milk?
How much flour?
How hot the over?
Procedural Knowledge
The process of doing
Heating the oven
Mixing the eggs
Combining the flour
Adding the milk
http://vids.myspace.com/index.cfm?fuseaction=vids.individual&videoID=1529637984
Sharing ideas is about selling them
Selling ideas is about sharing them
Taking what we “know”
Sharing it
Collaborating
Learning
Wiki examples 
Knowledge Management
You get knowledge
You share knowledge
We are learning knowledge…
http://mirror.bom.gov.au/products/IDR664.loop.shtml
http://www.bom.gov.au/weather/qld/
http://info.energex.com.au/tracker/asp/lightningtracker.asp
THEORETICAL KNOWLEDGE

A set of concepts, schemes or frames of reference that present an organised view of a phenomenon and enable the professional to explain, describe, predict or control the world.

EMPIRICAL KNOWLEDGE

Knowledge derived from research involving the systematic gathering and interpretation of data in order to document and describe experiences, explain events, predict future states or evaluate outcomes.

PROCEDURAL KNOWLEDGE

Knowledge about organisational, legislative or policy context within which social work operates.

PRACTICAL WISDOM

Knowledge gained from the conduct of social work practice with is formed through the process of working with a number of cases involving the same problem or gained through work with different problems which possess dimensions of understanding which are transferable to the problem at hand.
PERSONAL KNOWLEDGE

An inherent or spontaneous process where the worker is necessarily committing him or herself to action outside of immediate consciousness, or is action based on a personalised notion of 'common sense'.  Such knowledge includes intuition, cultural knowledge and common sense.
PROFESSIONAL KNOWLEDGE

The cumulated information or understanding deriving from theory, research, practice or experiences considered to contribute to the profession's understanding of its work that serves as a guide to its practice.
As seen on Oprah!!!
Apparently gone offline
Storm clouds approaching
Rainfall intensity
Lightning striking
Warning!
You are
here
Lectures
Textbook
Annotations
Analysis
Tutorials
Practice
Tutorials
Life
Work
Research
Study guide
Assessment Document
Life
School
History
Video about this coming in Week 9
The spiral of knowledge management
This is a picture, click the link below
http://www.1-900-870-6235.com/eLearning/LibraryMap.htm

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