Mahasiswa Sistem Informasi Fasilkom UI
oleh:
Akhmad | Alfira | Anniesa
Gayuh | Ryan
IT outsourcing
CPA (Computer Patent Annuities)
2005
5 Major Outsourcing by Microsoft
Global is a leading provider of
legal process outsourcing (LPO)
world's top intellectual property (IP)
management specialist.
has stability and longevity
in the legal services market
patent &
trademark
patent
proofreading
task
variety of
Intelectual
Property
solutions
successfully launch
outsourcing as a
business model
e-business infrastructure
12,000 edge servers
66 countries
very close to end user
fast downloads of 
Web content,
streaming media,
application
global distributed system
webcasting
broadcast of live events via website
launching new version of windows
public internet broadcast
6000 OEM
83 countries
largest online seminar
1800 real-time responses
April 13th
2 0 1 0
Internal IT services
IT help desk
PC / desk-side
infrastructure
application support
bangalore, india
2nd largest INdian software exporter
reach
attendance
audience participation
Original equipment manufacturer
$4.8 billion revenue
$1.3 billion net income
microcomputer + software = microsoft
Outsourcing history
> $100 million
3-year agreement
450 locations
104 countries
what ?
consolidation of work
> 122.000 employees
multiple provider
single provider
implementing ISO 20000 and ITSM Process
why ?
windows
streamlining process
improving service management
& service operation
cost-cutting mode due to dwindle sales
5,000 employee layoff
eliminating legacy products and research projects
application
device
database
cost saving
process
standardization
establish Service Excellent Office
forum to share :
supply chain trends
issues
ideas
partenered with unisys
high company's user support cost
Manage Microsoft PC Procurement
1996
3-year contracts
internal help desk and PC services
"Who better to deploy and maintain Windows 7 than the company that developed it?"
provide services in the area of implementation processes for Microsoft services with the latest Microsoft solutions technologies : Windows7
Rye brook, NY
a leading PC systems integrator provider of desktop services
non strategic, standard & generic network support
$50 million
1990's
> 300 dedicated personnel 
Redmond - Dublin
Pleasanton, CA
technical integration, service & support
1996
3-year contract
$550 million
reduce number of adm. transaction
placing state-of-the-art PCs on desktops
provided right skills & tools
procurement
orders
tracking
analyzing
12,500 desktop
Go Public = 1986
Save Money
1996
2 Company
maximize computing
resources and budgets
minimize administrative
overhead
stay focused on the company's
core competencies
Job = Find Bug and Fix
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thank you
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covering 40,000 PCs
installed at 25 Microsoft locations