Managing 
Knowledge
Every day, we deal with information
What do we know?
How do we deal with it?
Visualisations
can change
 the way we see things
Can I have a wiki with that?
The same event 
from 
different perspectives
Storm clouds appoaching
Rainfall intensity
Warning!
Storms approaching
Organising Information
Dewey Decimal system organised everything!
We just had to find it!
We have to rethink it
Mapping information is one way
Tagging is another
howto reference (for) education
These are cool too!
Connections are important
Mapping connections shows us how information flows, from you to me, from me to you, from them to them.
Local <-> Global
Individual <-> Collective
You are here
Or here
But mostly here and here
all things are connected
Information is connected in multiple ways. 
We can explore connections.  
New ways are being developed everyday!
Two levels deep, centered on History (WikiViz v4). - http://www.chrisharrison.net/projects/wikiviz/index.html
Visualising
connections
This is our wiki
The Internet is a series of connections
between cities,
between people
between ideas
Like a wiki - connecting and categorising information
We are 
categorising
connecting
evaluating
learning
Developing Knowledge
A practical example
This man loves fish
to
Knowledge about fishing
Applying fishing 
knowledge
Reflecting and collecting
knowledge about fish
He makes and shares fishing resources
A wiki page about fishing
http://en.wikipedia.org/wiki/Fishing
A blog about fishing
http://www.blackmarlinfishingblog.com/
A community around fishing
http://www.flyfishingcommunity.com/
Writes a book
How to become obsessed with fishing: your guide to being a fish lover
Was @fish-lover here before @oprah?
Knowing ...
Knowing who ...
is important in social and in organisational life. You don’t need to know everything yourself if you know that someone else, to whom you have access, has knowledge or expertise in that area.
Knowing why ...
is deeper than the others, and suggests some insight into causes, and perhaps having a theoretical model of the area that counts as real expertise.
Knowing what ...
refers to the basic vocabulary, facts and conceptual relationships in an area of knowledge
Knowing how ...
refers to the ability to do something, to apply knowledge appropriately. Other forms can often be subsumed within these two, but are worth separating out as commonly occurring cases.
Knowing when ...
refers to the sense of timing involved in applying knowledge to maximum effect. The musician playing the cymbals in Tchaikovsky’s 1812 overture needs to know little more than when. 

Managing Knowledge?
How to represent and model knowledge explicitly… so it can be shared and used EFFECTIVELY.
Historically, different lines of work have converged around this issue, leading to the huge diversity of definitions, background literatures and emphases.

People and organisations 
are said to have knowledge
The grapevine
Watercooler 
conversations
Knowledge management: 
the purposive activities of identifying, remembering, communicating and applying valuable information in context.

This is not a PowerPoint!
PowerPoint SUCKS the life out of you!
It says so in this video!
http://vids.myspace.com/index.cfm?fuseaction=vids.individual&videoID=1529637984
Watch it, you KNOW you want to!
Lightning striking
Sharing ideas is about selling them
Selling ideas is about sharing them

http://www.ted.com/index.php/talks/seth_godin_on_sliced_bread.html
This is a 'remarkable' video!
http://mirror.bom.gov.au/products/IDR664.loop.shtml
http://www.bom.gov.au/weather/qld/
http://info.energex.com.au/tracker/asp/lightningtracker.asp
THEORETICAL KNOWLEDGE

A set of concepts, schemes or frames of reference that present an organised view of a phenomenon and enable the professional to explain, describe, predict or control the world.

EMPIRICAL KNOWLEDGE

Knowledge derived from research involving the systematic gathering and interpretation of data in order to document and describe experiences, explain events, predict future states or evaluate outcomes.

PROCEDURAL KNOWLEDGE

Knowledge about organisational, legislative or policy context within which social work operates.

PRACTICAL WISDOM

Knowledge gained from the conduct of social work practice with is formed through the process of working with a number of cases involving the same problem or gained through work with different problems which possess dimensions of understanding which are transferable to the problem at hand.

PERSONAL KNOWLEDGE

An inherent or spontaneous process where the worker is necessarily committing him or herself to action outside of immediate consciousness, or is action based on a personalised notion of 'common sense'.  Such knowledge includes intuition, cultural knowledge and common sense.
PROFESSIONAL KNOWLEDGE

The cumulated information or understanding deriving from theory, research, practice or experiences considered to contribute to the profession's understanding of its work that serves as a guide to its practice.
What was the point of this? Sharing knowledge obviously.  
And notice how 'professional' the presentation is!
As seen on Oprah!!!
Using KM Tools
Multiple perspectives are useful for understanding complex issues.
These are examples of Knowledge Management
A collection of people's knowledge
Experiences about fishing
Sharing information about fishing
USA
Europe
Asia
Knowledge should not just be collected... 
used
shaped
shared
developed
KM Tools help us to do this
Knowledge 
can help us
GROW
What can you do?
It should be ...
Using knowledge 
that has been 
categorised by others
makes finding things 
easier for us.
Maps are connections between ideas
So are tags
So are categories
Australia
Its management 
helps us learn
Delicious.com