Resurrecting a library service - the South Plaza story

Marketing Rebranding Service development the South Plaza story Resurrecting a library service: Bristol The task: Enthusiastic Technologically savvy Knowlege of local and regional systems Experience of: remote users stock management training literature searching The Librarian Stock management Outreach activities What I did Results What I did Results What I did Results What I did Results Lessons learnt Evaluate your efforts: prove your impact Be positive People are better than things Be flexible Get feedback; it's largely positive! Change takes time Enable face-to-face contact Fit in with your organisation CO-OPERATION "Why" is not a dirty word You're not alone MOTIVATION Effort pays off Keep going ANY QUESTIONS? What I did Results Admin The North Bristol Team Support Questions Next steps...? Attend meetings Put in the effort New ideas Got involved Attended induction Enabled access by 'phone, email and the web Visited users in the community Sent books by post Weed Stock-check Updated catalogue New books Made stock available for ILL Browsed the internet Used mailing lists Created a website... ...and asked my guinea pigs to test it out Shouted about the changes Usage has increased Habits have changed to enable easier monitoring Regular meetings More services on offer Additional training courses Current Awareness Service Steph Bradley More time spent in the community Contact with remote users has increased New books have been purchased & added to stock Stock weeded and ready for recycling Book stock is available for ILL Catalogue records have been tidied up DO: TALK: Shout about your service Find out what your users want North Bristol NHS Trust Talked to colleagues Engaged with users Sent broadcast emails Kept statistics Photo used under creative commons from Castaway in Scotland http://www.flickr.com/photos/castaway_in_wales/2409747909/