SeeClickFix for Government

Mobile Apps Web Interface Quick and easy implementation Accessible and fun for citizens to use Fully integrated with your website Citizens can report, vote, comment, and view Overview Web-based tools that make it easy for: Constituents to report issues to their government Governments to respond to constituents' concerns Advantages Open, Social, and Accessible to: Help you reach more people and help more people reach you Dramatically reduce costs Create greater trust in government Encourage more constructive civic participation Experience The first and largest open gov community 6 continents, 70 gov clients, 800 media partners, and thousands of communities participating Clients include: Richmond, VA | Atlanta, GA | Washington, DC | Raleigh, NC | Hartford, CT | Philadelphia, PA | Tucson, AZ 20 million+ pageviews already served monthly on scalable servers Sophisticated community management and moderation algorithms developed from three years of experience Facebook App -Branded with your city logo -Issue status updates posted to FB -Users can: Login with FB Report from your FB page Follow their neighborhoods Vote and comment on issues Community Sites Over 500,000 existing users SeeClickFix.com interfaces directly with you News outlets interface directly with you Community groups interface directly with you Tools For Your Citizens SeeClickFix makes it easy for citizens to report from: Our website Your website via embeddable widgets iPhone, Android, Blackberry, Mobile Web Facebook Twitter Reverse 311 Tools For Governing Report Embed Visualize Tap a platform that's already in your community Hosted, web-based solution Customer request management Data export Recurring reports Custom email response Mobile workforce and assignment Integration with your work order system Open 311 endpoint Your branding Your service requests Report using GPS, address, or map marker Report with photo See, comment, and vote on nearby issues Reporting Forms Custom service request categories Route to proper departments or individuals Flexible secondary questions/notes Required and private fields capable Issue Management Address constituent submissions in streamlined dashboard Filter by date, status, or service request type Ability to comment on, acknowledge, close, or bulk acknowledge/close issues as well as generate printable work orders. Acknowledge/close issues from the field (with photos) Assign issues to specific admin users and send follow-up notifications Audit logging of admin actions Private notes and messaging between admins Central In-take for call-ins More Features Customized email templates Recurring reports (daily, weekly, or monthly ) 24-hour email tech support 9am-6pm phone support Connect Provides flexible configuration tool Define service request categories with your CRM Sync data automatically or semi-automatically between systems Drive issue status with your internal CRM Can connect with any CRM or work order system that connects to the web. Examples include Lagan, Cityworks, Motorola, Cartegraph, Maximo, and Open311 Contact us for a demo: Contact@SeeClickFix.com +1.203.752.0777 A social customer service interface for your government How SeeClickFix Works Plus CRM Service request categories Branded mobile apps Custom emails Recurring reports Streamlined dashboard Open311 Standardized technology for location-based collaborative issue tracking SeeClickFix can connect to existing Open311 endpoint at no cost (paid support licenses available) SeeClickFix can also host Open311 endpoint and provide API key management, request rate limiting, content filtering and moderation, version updating and compliance, and inclusion in global discovery service CRM service requests visible on all SeeClickFix platforms Acknowledged and closed issues in your CRM visible on all SCF platforms Current Open311 Connect cities include San Francisco, Washington DC, and Boston Dashboard Close Issue Bulk Acknowledge Custom Email Custom Report Service Request Plus Zone Question/Note Android iPhone Twitter Publish issue updates to Twitter via RSS feed based on SeeClickFix location or watch area Mobile Workforce Municipalities and utility companies can leverage the SeeClickFix Mobile Workforce solution by connecting SeeClickFix into their existing CRM/work order system OR using the SeeClickFix Plus CRM to track and assign issues Assignment Mobile View Private Notes Offline View Field Updates Workforce Profiles Reporting Dashboard Address constituent submissions in streamlined dashboard Filter by date, status, or service request type Ability to comment on, acknowledge, close, or bulk acknowledge/close issues Acknowledge/close issues from the field (with photos) Assign issues to specific admin users and send follow-up notifications Audit logging of admin actions Private notes and messaging between admins Dashboard Map Filters PDF Reports Mobile Workforce Municipalities and utility companies can leverage the SeeClickFix Mobile Workforce solution by connecting SeeClickFix into their existing CRM/work order system OR using the SeeClickFix Plus CRM to track and assign issues Assignment Mobile View Private Notes Offline View Field Updates Workforce Profiles