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SeeClickFix for Government

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by SeeClickFix Team on 28 November 2012

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Transcript of SeeClickFix for Government

Mobile Apps Web Interface Quick and easy implementation
Accessible and fun for citizens to use
Fully integrated with your website
Citizens can report, vote, comment, and view Overview Web-based tools that make it easy for: Constituents to report issues to their government
Governments to respond to constituents' concerns Advantages Open, Social, and Accessible to: Help you reach more people and help more people reach you
Dramatically reduce costs
Create greater trust in government
Encourage more constructive civic participation Experience The first and largest open gov community 6 continents, 70 gov clients, 800 media partners, and thousands of communities participating
Clients include: Richmond, VA | Atlanta, GA | Washington, DC | Raleigh, NC | Hartford, CT | Philadelphia, PA | Tucson, AZ
20 million+ pageviews already served monthly on scalable servers
Sophisticated community management and moderation algorithms developed from three years of experience Facebook App -Branded with your city logo
-Issue status updates posted to FB
-Users can:
Login with FB
Report from your FB page
Follow their neighborhoods
Vote and comment on issues Community Sites Over 500,000 existing users
SeeClickFix.com interfaces directly with you
News outlets interface directly with you
Community groups interface directly with you Tools For Your Citizens SeeClickFix makes it easy for citizens to report from:
Our website
Your website via embeddable widgets
iPhone, Android, Blackberry, Mobile Web
Facebook
Twitter
Reverse 311 Tools For Governing Report Embed Visualize Tap a platform that's already in your community Hosted, web-based solution
Customer request management
Data export
Recurring reports
Custom email response
Mobile workforce and assignment
Integration with your work order system
Open 311 endpoint Your branding
Your service requests
Report using GPS, address, or map marker
Report with photo
See, comment, and vote on nearby issues Reporting Forms Custom service request categories
Route to proper departments or individuals
Flexible secondary questions/notes
Required and private fields capable Issue Management Address constituent submissions in streamlined dashboard
Filter by date, status, or service request type
Ability to comment on, acknowledge, close, or bulk acknowledge/close issues as well as generate printable work orders.
Acknowledge/close issues from the field (with photos)
Assign issues to specific admin users and send follow-up notifications
Audit logging of admin actions
Private notes and messaging between admins
Central In-take for call-ins
More Features Customized email templates
Recurring reports (daily, weekly, or monthly )
24-hour email tech support
9am-6pm phone support Connect Provides flexible configuration tool
Define service request categories with your CRM
Sync data automatically or semi-automatically between systems
Drive issue status with your internal CRM
Can connect with any CRM or work order system that connects to the web. Examples include Lagan, Cityworks, Motorola, Cartegraph, Maximo, and Open311 Contact us for a demo: Contact@SeeClickFix.com
+1.203.752.0777 A social customer service interface for your government How SeeClickFix Works Plus CRM Service request categories
Branded mobile apps
Custom emails
Recurring reports
Streamlined dashboard Open311 Standardized technology for location-based collaborative issue tracking
SeeClickFix can connect to existing Open311 endpoint at no cost (paid support licenses available)
SeeClickFix can also host Open311 endpoint and provide API key management, request rate limiting, content filtering and moderation, version updating and compliance, and inclusion in global discovery service
CRM service requests visible on all SeeClickFix platforms
Acknowledged and closed issues in your CRM visible on all SCF platforms
Current Open311 Connect cities include San Francisco, Washington DC, and Boston Dashboard Close Issue Bulk Acknowledge Custom Email Custom Report Service Request Plus Zone Question/Note Android iPhone Twitter Publish issue updates to Twitter via RSS feed based on SeeClickFix location or watch area Mobile Workforce Municipalities and utility companies can leverage the SeeClickFix Mobile Workforce solution by connecting SeeClickFix into their existing CRM/work order system OR using the SeeClickFix Plus CRM to track and assign issues Assignment
Mobile View
Private Notes
Offline View
Field Updates
Workforce Profiles Reporting Dashboard Address constituent submissions in streamlined dashboard
Filter by date, status, or service request type
Ability to comment on, acknowledge, close, or bulk acknowledge/close issues
Acknowledge/close issues from the field (with photos)
Assign issues to specific admin users and send follow-up notifications
Audit logging of admin actions
Private notes and messaging between admins Dashboard Map Filters PDF Reports Mobile Workforce Municipalities and utility companies can leverage the SeeClickFix Mobile Workforce solution by connecting SeeClickFix into their existing CRM/work order system OR using the SeeClickFix Plus CRM to track and assign issues Assignment
Mobile View
Private Notes
Offline View
Field Updates
Workforce Profiles
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