Prezi

Unsuccessful payment

When you purchase a paid license, you can try it free for 30 days. Your card will NOT be charged until the trial period is over. If your card cannot be charged for some reason (it has expired, or there's not enough credit available on it), we will try to charge again in 5 days and then once again in another 5 days. You will receive a notification email after each attempt. If the payment is still unsuccessful, your account will be considered expired.

This means:

• You cannot create new prezis
• You cannot edit existing prezis
• You can log in to your account
• You can view and download your prezis

Here is what you can do to fix an expired account:

• Switch to the free Public account. Go to this page only if your account has been expired: http://prezi.com/profile/gopublic
• Repeat your purchase: After three unsuccessful charge attempts, your account will be considered expired. To update your payment data (eg. use another credit card), go to your Settings page. Then you can renew your purchase on this page: http://prezi.com/profile/renew

Upgrading from a paid account

Let's say you have chosen Prezi Enjoy account, and later you realize you want a Prezi Pro license that comes with the offline editor.

• If you are still in the trial period for the Enjoy, simply upgrade to Pro. You will be charged by the price of the Pro account after the trial period expired (there are no extra free days for the new account).
• If you have already been charged for the Enjoy account, you can still upgrade to Pro at any time. We will count in the time left from your Enjoy subscription proportionately. (For example: You have 9 months left on your Enjoy account subscription period. You upgrade to a Pro account. Since the price of Prezi Pro is approximately three times more than Prezi Enjoy, you can use your new Prezi Pro account for the next 3 months for free).

Canceling a paid account

You can cancel your account on your Settings page at any time.

• If you decide to cancel your paid account during the 30-day trial period, you will not be charged, and your account will expire. You can downgrade to the free Public account or upgrade at any time.
• If you cancel your account during the recurring period (after you had been charged) you can still use your account until the end of your yearly subscription. You will not be charged again and your account will expire. You can downgrade to the free Public account or upgrade at any time.