Issues
Documents
Assets
Your People
Other people
Audit Findings
Non-conformance
Customer complaints
Safety
Environment
Supplier problems
you meet the expectations 
of your customers 
- every time.
Whoenquiry
support
product / service
delivery
enquiry
international standard for:
Quality Management Systems
ISO 9001
'Quality'
production
Procedures
Records
Forms
Work Instructions
Policies
sets out requirements
for management
just like ISO 12402-1
sets out requirements
for life jackets
Quality Plan
Checklists
suppliers
service providers
customers
resource management
calibration
maintenance
schedules
records
and ISO 14000 sets out requirements for 
Environmental Management Systems
staff directory
job descriptions
training records
competencies
gap analysis
planning for training
Who they are
What they know
What they do
What they need to know
competency requirements
training schedules