Scenario 1
Parent-Teacher Conferences
Shy parent crying
Son has all F's.
Hector has F with you,
Although you didn't say so.
Angry in his silence
Refuses to bring supplies
Sneers at others who do well.
What to say to distressed mother who cares for son's success even when he doesn't seem to?

Scenario 2
finally showing improvement
you, the teacher, are proud
Andre has struggled in class
Grade doesn't reflect improvement. 
by writing "shows improvement" next to grade 
So you solve problem...
Angry parent comes to conference
Furious about Andre's grade.
What will you say to the parent regarding your assessment practices for Andre? 
Scenario 3
What do you say to the mother while the student sits beside her, unable to meet your gaze?
Waiting turn, mother & daughter all smiles
Which you think is strange!
Daughter skips class
Mother has list of complaints. Too much class work, projects etc. 
You sent home letters
More interested in boyfriend!
You correct the problem