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Dan's take on Management Training

My highlights and take-aways from the Management Training sessions at Middlebury College, Spring 2012
by Dan Frostman on 5 April 2012

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Transcript of Dan's take on Management Training

Day 1
Intro
Listening
Build a square
The instructor gets this:
The listener gets this:
First attempt: Only the instructor can speak, and the listener is not supposed to do anything unless instructed by the speaker.
What happened?
Assumptions (color, number of pieces, etc.)
Very few people said "Make a square"
Some listeners just made a square and completely ignored the speaker
A Manager is responsible for working with and through others to achieve the right results
for the organization.
What is a manager?
Discussion about what makes an effective organization and what the manager's role is in that organization.
"Waterfall Communication"
Urgent
Not urgent
Important
Not important
Top priority - must be done now
High priority, but not pressing
Low priority - may be important to someone
Not a priority - distraction or procrastination
Second attempt: The listener may answer yes or no.
Third attempt: open communication between both parties
Day 2
DiSC
Communication
DiSC
Dominance
High D's tend to:
Ask what questions
Talk more than listen
Get right to the issue
Be direct
Like eye contact
Talk with their hands
Influence
High i's tend to:
Ask "who" questions
Make small talk
Go off on tangents
Use stories
Speak quickly
Priority Matrix
Steadiness
High S's tend to:
Ask "how" questions
Listen more than talk
Use lower volume
Consult others
Show patience
Not seek recognition
Conscientious
High C's tend to:
Ask "why" questions
Ask vs. tell
Listen more than talk
Speak with precision and details
Focus on tasks and process
Have a "sterile" work area
Be time conscious
Be diplomatic
Why is this useful?
Helps us understand why we do what we do
Can help us "step in" to another's style to communicate more effectively
Day 3
Hiring, interviewing
Feedback
Discipline
Feedback
Timely
When the recipient is ready to listen
Not negative, but "corrective"
Make small corrections so you don't end up...
Day 4
SMART Goals
Situational leadership
SMART Goals
What is situational leadership?
Measuring willingness vs. ability
Day 5
Team work
Meeting protocols
Agenda setting
Decision making

Exercise
You will be making a tower out of straws
You will have 10 minutes to plan and 7 minutes to build
Any materials you use during planning will be taken away
You may use 70 straws and masking tape. Nothing else
Make a free standing tower as high as you can
You may not tape the tower to anything

"Geyser" Communication
Unable, unsure
Unable but willing
Able but unsure / uwilling
Able and willing
Readiness Levels
RULES
Dan's take on Management Training
Spring, 2012
And lastly...
Thank you to all of you for your dedication, work, and sense of humor. You make my job as a manager much easier than it could be, and for that, I am grateful.

Thank you.
See the full transcript