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Keys to Communication
Transcript of Keys to Communication
can be trained Communication is
essential for success Person-Centered
Communication Unconditional Positive Regard Empathy Congruence Contact and Communication http://nlp-addiction.com/eliza/ You talkin’ to me? Other
Distractions Say their
Silence Attendance Indicators Assume a
Interest Indicate Attendance
Non-Verbally Paraphrase Content
Reflect Feelings Embrace the Embarrassment Take it
Slow Explore Alternative Communication Confirm Others
Understanding Confirm Own
Understanding Indicate Attendance
Understanding Considered Questions Question
Socratic Dialogue Avoid
Self-Disclosure Avoid Manipulation, Force, and Threat Set
Goals Explore Perspectives Justify your
Disclosure Be Honest... ...BUT be
Approach Consider the Frame of Reference Regard the Person,
Own Biases Maintaining Boundaries Distinguish
Empathy from Affection Walk at their Side, not in their Shoes Establish Rules of Engagement Signposting
Giving Acknowledge Own Limits Raise Awareness Refer When
Necessary Modelling Be an
of People Be the Person
that you would want to talk to... Dr Fay Short