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Keys to Communication

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by Fay Short on 11 June 2013

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Transcript of Keys to Communication

Keys to Effective Communication Communication Skills
can be trained Communication is
essential for success Person-Centered
Communication Unconditional Positive Regard Empathy Congruence Contact and Communication You talkin’ to me? Other
Focus Ignore
Distractions Say their
Name Avoid
Self-Focus Mirror
Language Respect
Silence Attendance Indicators Assume a
Position of
Interest Indicate Attendance
Non-Verbally Paraphrase Content
Reflect Feelings Embrace the Embarrassment Take it
Slow Explore Alternative Communication Confirm Others
Understanding Confirm Own
Understanding Indicate Attendance
Verbally Confirming
Understanding Considered Questions Question
Openly Engage
Socratic Dialogue Avoid
Curiosity Sensitive
Challenges Selective
Self-Disclosure Avoid Manipulation, Force, and Threat Set
Goals Explore Perspectives Justify your
Disclosure Be Honest... ...BUT be
Tactful Non-Judgemental
Approach Consider the Frame of Reference Regard the Person,
not the
Actions Demonstrate
Sympathy Limit
Impositions Respect
Own Biases Maintaining Boundaries Distinguish
Empathy from Affection Walk at their Side, not in their Shoes Establish Rules of Engagement Signposting
Informing Avoid
Giving Acknowledge Own Limits Raise Awareness Refer When
Necessary Modelling Be an
Estate Agent
of People Be the Person
that you would want to talk to... Dr Fay Short
Bangor University
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