Keys to Communication

Keys to Effective Communication Communication Skills can be trained Communication is essential for success Person-Centered Communication Unconditional Positive Regard Empathy Congruence Contact and Communication http://nlp-addiction.com/eliza/ You talkin’ to me? Other Focus Ignore Distractions Say their Name Avoid Self-Focus Mirror Language Respect the Silence Attendance Indicators Assume a Position of Interest Indicate Attendance Non-Verbally Paraphrase Content Reflect Feelings Embrace the Embarrassment Take it Slow Explore Alternative Communication Confirm Others Understanding Confirm Own Understanding Indicate Attendance Verbally Confirming Understanding Considered Questions Question Openly Engage through Socratic Dialogue Avoid Feeding Curiosity Sensitive Challenges Selective Self-Disclosure Avoid Manipulation, Force, and Threat Set Smart Goals Explore Perspectives Justify your Disclosure Be Honest... ...BUT be Tactful Non-Judgemental Approach Consider the Frame of Reference Regard the Person, not the Actions Demonstrate Empathy, not Sympathy Limit Impositions Respect Own Biases Maintaining Boundaries Distinguish Empathy from Affection Walk at their Side, not in their Shoes Establish Rules of Engagement Signposting and Informing Avoid Advice Giving Acknowledge Own Limits Raise Awareness Refer When Necessary Modelling Be an Estate Agent of People Be the Person that you would want to talk to... Dr Fay Short Bangor University