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Engaging with students to make successful Hubs

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by Benjamin Meunier on 26 February 2014

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Transcript of Engaging with students to make successful Hubs

Engaging with students to make successful Hubs
What do students ask for?
Quiet study space (with and without computers) is important and more space is needed. Study space should be comfortable and pleasant to be in.

Group space is also important and there should be more collaborative work areas.

Study space should be available 24/7

Natural light and good lighting are essential

There should be some catering provision available at any time there are students on campus. This includes water fountains.

[sources: Library site surveys, Library Services/ISD survey 2013]
What are we doing about this?
A number of new additional study spaces have opened in the past 3 years: Research Grid, Graduate Hub, JBR, JBS Haldane Hub, Royal Free Hub.

There is more on the way: Cruciform Hub, Bartlett Hub in summer 2014.

These incorporate elements of individual workspace and group working areas. Design for all new Hubs also places strong emphasis on environmental conditions.

Library Services are increasing opening hours towards 24-hour year-round for multiple sites.

Water fountains, vending machines or kitchenettes are incorporated
Showcasing student and researcher work at UCL
Open 24/7
Conclusion
What are Hubs?
- Learning centres that enable UCL students and staff to interact and to access UCL resources and services

- At the heart of each School or Faculty, they provide support services and facilities to enhance life on campus.
Why does engagement matter?
Successes to date
Feedback on facilities and services via the Library Services social media

Use of Library Service Assistants' email is increasing
lib-services@ucl.ac.uk

Challenges
Hub: space designed for the learning community at UCL
Students are busy: it can be difficult to reach large numbers for detailed surveys

Time constraints on many building projects mean that there is only limited time for consultation

What might help engage students in the consultation process?

How can we foster a sense of community in each Hub at UCL?
Students are excellent indicators of what they need to be effective learners

Teaching staff and Professional Services colleagues can also contribute innovative ideas based on best practice

Hubs aim to bring together disparate elements of UCL: people (research and students) and collections (Special Collections and research outputs)
How UCL is listening to the student voice(s)
Committee structures
Surveys
Discussions with Sabbatical Officers
Workshops
Pilot spaces:
Learning Laboratory (Science Library ground floor)
Cruciform Pilot
Feedback in library sites
Managing Hubs
Library Services have developed a roadmap for managing Hubs with colleagues from Professional Services (Estates, ISD) and the Bartlett

Library Service Assistants provide 24-hour service to support students and pro-actively report maintenance or IT-related issues
Piloting concepts and learning from feedback
Ben Meunier
Library Open Forum
27/02/14

UCL Central Library:
a UCL Hub on a grand scale
Engaging with students on developing learning spaces takes time and can be challenging.

It is a process which should begin long before a space is built and continues while the Hub is open and in use.

However the rewards are significant:
- More fit-for-purpose facilities
- Enhanced sense of ownership and responsibility
- Continuous improvement as needs evolve
Hubs are designed to be the base for a UCL community.

It is important that each community feels that their Hub meets their needs.
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