SkillsUSA Officer Training
Communication
Listening
Active listening
Take notes
Aknowledge what has been said
Ask questions
Not Actually Listening
Yeah, but...
No eye-contact
Doing something else,
Ask questions...that have already been answered
Speaking
Body Language
Teamwork
Diversity
& 
Equality
Respect
Trust
Honesty
Preparation
Preparation
Preparation
Time Management
What will I be doing?
Attitude
Whether you think you can or you think you can't...
...you're right
Always an Officer
Even when not in "uniform," you are a representative of SkillsUSA.

Handshake
Firm, but not bone-crushing
Eye-Contact
State full name
3-5 seconds (length of "Nice to meet you")
You can't lead from behind...
Know what's going on and what's happening next.
Set an example with your behavior & dress.
Willing AND able to help others.
Be you, but the SkillsUSA version
Your role as an officer is not all that you are; likewise, you can not be all of who you are while being an officer.

There's an appropriate time & place for everything.
Posture
Stand/sit up straight, shoulders back
Feet flat w/ weight evenly distrubuted
Don't fidget, don't sway
Leaning forward is okay (shows interest); leaning backward indicates disinterest

Arms & Hands
Don't cross in front of you
Don't point fingers
Do use natural hand gestures
Eyes
Maintain eye-contact, but don't stare
Don't roll or shift eyes
Decision Making
1. Brainstorming
Quantity, not quality
Reserve judgement
Encourage piggybacking
Nothing is too creative
2. Synthesize
     Take information gathered at brainstorm and discuss merits of each idea.
3. Make a Decision
Group Consensus: Entire group must agree - will require compromise
If consensus cannot be made, majority vote can be taken
If all else fails, President or other designated group leader makes final decision
Assess
Prioritize
Committ
Where to I need to go?
How do I get there?
What do I need to bring?
A team is like a puzzle: each person is unique and necessary.

Take the opportunity to learn from on another.

No one can be summarized by one characteristic.

Never assume ANYTHING.
Motivation
Content
Clarity
Volume
Pace
Nervous ticks: ums, like, ya know, etc.
Okay in moderation - natural pauses in speech
The more you practice, the less nervous you'll be and the less you'll use these.

In conversation, be an active listener and use good body language.
Etiquette
Phone
Answer with greeting & name
Offer to take message if intended recpient is unavailable. Take name & number of caller.
Turn cell phones to silent during meetings
No texting, playing games, etc
P's & Q's
Be courteous at all times - even if frustrated.
Send a written thank you to host, after an event.
Dining
Place napkin on lap; should remain folded in half.

Silverware - start with outside and work inward; never place dirty silverware back on table.

Bread - break off a bite size piece at a time to butter.

Always pass the salt & pepper together.

Wait until everyone has been served to begin eating, if your table has 8+ people, you may begin after 6 people have been served.